Ebony Vintage

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FAQs

FAQs

I have product enquiry?

No problem, any questions about the items listed e.g.(sizing, colour or fit) please feel free to contact us - enquiries@ebonyvintage.co.uk
All enquries are answered same working day or at earliest opportunity.

How do I place an order?
Goods can be ordered from the Ebony Vintage website and the process is really easy.
Once you have read the description, checked sizes guides then "add to cart".
Ebony Vintage accepts payment for our products using a debit or credit card or using Paypal.
We can accept Mastercard, Eurocard,Visa, Visa Debit, Delta, Visa Electron and Maestro cards only.
Discount offers or coupon codes can be applied against a purchase of a Product where applicable.
The checkout process is much faster if your log in where you can store your shipping addresses, view and track your orders in your account but this is essential, you can also complete your transaction as a "guest".

Can I change my order
Orders cannot be changed once you have confirmed and paid.  If you have any concerns, please contact us in the first instance at enquiries@ebonyvintage.co.uk, and we will do our best to assist.

What is your returns policy?
We appreciate as on online purchase the item may simply not be suitable and we are happy to offer an exhange or refund, but we do have certain conditions on returning goods and offering exchanges that you would note - see refunds & exchanges policy.

How accurate are your listings?
Its important to us that our listings are reliable and there are no surprises when your order arrives. Every effort will be made to offer clear and consise descriptions, highlighting the key points and measurements. Please note however, some monitors and screens will vary, but we will also confirm colours using generic examples (chocolate brown, navy blue, powder blue etc) where possible. If you are in any doubt, please feel free to contact us before commiting to purchase.

Measurements

We aim to offer different wrap sizes and something for everyone. On each listing we will list the dimensions, we will also have a scale image to give you some idea of proportions.  Do check the measurements before committing to order to avoid any inconvenience. See ankara size guide for more information.

How do I care for my head wrap
Our Care Guide includes simple advice, tips and tricks on how to care for head wraps and keep them in beautiful condition for many years to come.

Hi.
Welcome to Ebony Vintage.
Read
ankara size guide
ebony vintage care instructions 
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